Terms & Conditions

1.Contract

Thank you for choosing to book a holiday at Brown Rigg. By making this booking you are entering into a Contract with the Brown Rigg Owners and Management. Please read these terms and conditions set out below carefully.

1.1. When making a booking you agree that you, or at least one member of your party, is eighteen years or over; that you have the authority of all persons in your party to book on their behalf; that you accept these Terms and Conditions and you agree to be responsible for any loss or damage caused by any member of your party or animal accompanying you.

1.2. The number of people occupying the Lodges shall not exceed 6, except for where babies that use a cot are part of the group.

1.3. A security bond of £250 per accommodation will be required for large groups and will need to be paid before the commencement date of the booking. This security deposit will be fully refunded at the end of your stay subject to no breaches of our terms and conditions or policies.

1.4. The Hirer shall not sub-let the premises or any part thereof.

1.5. Bookings are not transferable to another party.

1.6. Children of all ages are welcome. Parents please note that a small stream runs through part of the site. Children must be supervised at all times.

1.7. The Games/Function Hall is usually available for the use of guests except when maintenance work or a private booking is in progress. The Games/Function Hall closes at 11.00 pm and must be vacated by this time.

1.8. Brown Rigg Lodges have a minimum 2-night stay policy, except during Christmas and New Year, when a 7-night stay is applicable.

1.9. Due to local fire regulations Chinese lanterns or fireworks are not allowed.

2. Making a Booking

2.1. There are no additional fees for the use of a credit or debit card for bookings.

2.2. All prices quoted on www.brownrigglodges.com include VAT at the current prevailing rate.

2.3. Electricity, bedding (except for cot bedding), use of the Laundry Room, Games/Function Hall (when available), is included in the cost of hiring the Lodges.

2.4. Cots are available for use by babies during your stay and must be reserved at the time of booking. Please bring your own cot bedding.

2.5. WiFi is available on site and is free of charge.

2.7. Towels are not included. A towel pack containing a bath and hand towel can be hired at a cost of £4.00 per pack.

2.8. The Games/Function Hall may be hired out for exclusive use, subject to availability, on an hourly basis, at £12.00 per hour. Residents will be unable to use the Games/Function Hall during these times.

2.9. Free parking is available outside all of the Lodges.

2.10. You can either book online, via telephone or via email. Please have details of all party members when making a booking.

2.11. A non-refundable deposit of 25% is due at the time of booking.

2.12. The full balance is due 28 days before arrival.

2.13. Payment in full is due for all bookings made less than 28 days from the start date of your holiday.

2.14. We accept payment by:

2.14.1. BACS: Our bank details are:

Account name: A M Hunter Ltd, Name of Bank: Barclays, Sort code: 20-40-09, Account number: 63125289, Reference – Your surname

 2.14.2. Cheque (made payable to ‘A M Hunter Ltd.’)

 2.14.3. VISA Credit Cards

 2.14.4. Mastercard Credit Cards

 2.14.5. VISA, Maestro & Switch Debit Cards

3. Arrival and Departure

3.1. Your accommodation will be available for you from 4.00 pm on the day of arrival. You must let us know if you will be arriving after 9.00 pm.

3.2. Accommodation is to be vacated by 10.30 am on the day of departure.

4 Cancellation and variation of bookings

4.1. Travel Insurance

4.1.1. It is the responsibility of the Lead Guest to acquire suitable travel insurance to cover their holiday, including Cancellation and Curtailment Protection Insurance.

4.1.2. Brown Rigg strongly recommend that you take out suitable insurance which will cover you for possible cancellation of your UK holiday.

4.1.3. There are several suitable travel insurance options which include cover for Covid-19 related cancellations.

4.2. Lodge Booking Cancellations

4.2.1. The cancellation of lodge bookings placed after the 3rd of February 2021 and made directly with Brown Rigg either online via the Brown Rigg Lodges website, or via Brown Rigg’s direct telephone number will be treated based on the type of cancellation, as described below. Please note that bookings made via other channels such as agencies and travel agents will be subject to their terms and conditions.

4.2.2. Government National Lock-down

If a Government national lock-down coincides with your planned stay and you are unable to travel or we are prevented from opening, you will have the option to move your stay to new dates or receive a full refund. If you opt to move your booking to new dates your booking may be subject to a seasonal price variation.

4.2.2.  Regional/Local Lock-down

Should either Brown Rigg or the address given on your booking, be put into local/regional lock-down by the Government, and this prevents you from travelling, and the period of restriction covers the period of your booking, you will have the option to move your stay to new dates or receive a full refund.

Please note that this applies only to the address given on the booking by the Lead Guest and does not apply if an unidentified party member at a different address is unable to travel due to local lock-down.

4.2.3. Guest Cancellations

This is where you or another member of your group are unable or disinclined to travel and stay at Brown Rigg for any reason. This includes but is not limited to:

  • Illness (including Covid-19);
  • Restrictions preventing household mixing; 
  • A requirement or recommendation to self-isolate or quarantine;
  • A call to jury duty;
  • Incarceration;
  • A change in personal or work circumstances;
  • Family emergencies;
  • Travel delays;
  • Vehicle breakdown; and
  • Delays with public transport.  

These eventualities remain at your risk and do not give rise to a right to cancel or to receive a refund other than according to the sliding scale below.

Brown Rigg strongly recommends that you take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.

For guest cancellations, a sliding scale of refunds will apply. A cancellation charge will be made based on the number of days notification of cancellation given by the Lead Guest that made the booking at Brown Rigg. We will apply the scale given below to determine the amount of the refund payable to you. For the benefit of doubt, the total cost of the holiday includes any extra items included in the booking by the Lead Guest.

The percentage of your total booking value that is refundable is given below:

Cancellation more than 4-weeks before arrival date…………………………….75%

Cancellation between 4-weeks and 3-weeks before arrival date…………..40%

Cancellation between 3-weeks and 2-weeks before arrival date…………..30%

Cancellation between 2-weeks and 1-week before arrival date…………….20%

Cancellation less than 1-week before arrival date…………………………………10%

No-show on arrival date or early departure……………………………………………0%

4.2.4. Brown Rigg Cancellations

We (Brown Rigg) will only cancel your booking if something previously unforeseen occurs, this includes Force Majeure event such as the following:

  • Flood, drought, earthquake, or other natural disaster;
  • Epidemic or pandemic;
  • Terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off diplomatic relations;
  • Nuclear, chemical, or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent;
  • Collapse of buildings, fire, or explosion;
  • Any labour or trade dispute, strikes, industrial action or lockouts;
  • Non-performance by suppliers or contractors; and
  • Interruption or failure of utility service, and the period of closure covers your booking.

This is at our risk, and if we need to cancel your booking, you will be refunded in full.

4.2.5. Variation to Bookings

There will be no refund, if on arrival, the size of your group is smaller in size than booked.

There will be no refund, if after arrival, you cut your stay shorter than booked.

4.2.6. Illness

If any guest becomes ill whilst staying at Brown Rigg, you must inform a member of Brown Rigg staff immediately. Depending on the nature of the illness, the entire group may be asked to leave and return home straight away. If the symptoms are serious (e.g., breathing difficulties due to Covid-19) please ensure we are aware of this so that we can seek emergency medical attention.

If you are unable to travel home because of illness and must remain at Brown Rigg beyond the period of your booking, you will be responsible for the cost of the extension to your stay and any cancellations to other bookings that result.

4.3. Guest Room Booking Cancellations

4.3.1. The cancellation of guest room bookings placed after the 3rd of February 2021 and made directly with Brown Rigg either online via the Brown Rigg Lodges website, or via Brown Rigg’s direct telephone number will be treated as described below. Please note that bookings made via other channels such as agencies and travel agents will be subject to their terms and conditions.

4.3.2. Cancellation of Guest Rooms up to 48 hours prior to your arrival time 

You can cancel your guest room booking anytime up to 48 hours before 3:00 pm on the day of arrival and receive a full refund. 

4.3.2. Cancellation of Guest Rooms after 48 hours prior to your arrival time

Cancellation of guest room bookings made after 48 hours prior to 3:00 pm on the day of arrival are subject to the same terms and conditions as the cancellation of lodge bookings as detailed in section 4.2.

 5. Behaviour

5.1. Each property is to be left in a clean and tidy condition. Guests shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition as at the commencement of the rental period.

5.2. All crockery, cutlery, pans and dishes moved around or between the Lodges, must be returned to their relevant property, prior to departure.

5.3. Guests are required to inform the owner of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next guest. Guests are bound to reimburse the owners for the cost of replacement, repair or extra cleaning where reasonably requested.

5.4. To respect the enjoyment of others, noise levels must be kept to a minimum after 10:00 pm, there is to be no amplified music in open public areas after this time.

5.5. No music is allowed on site after 11.00 pm

5.6. Threatening behaviour, or any willful damage to the Site or any other Brown Rigg property, will result in you being asked to immediately leave the site. If you are asked to leave under these circumstances, no monies will be refunded.

6. Right of Entry

6.1. Whilst respecting the reasonable privacy of the client, the owners of Brown Rigg Lodges reserve the right to access all properties at all times, if necessary, for repairs and emergencies.

7. Liability

7.1. The owners of Brown Rigg Lodges are not liable for any loss or damage to any guest’s property or any property belonging to a member of the guest’s party howsoever caused.

7.2. The guest or members of his/her party cannot hold the owners of Brown Rigg Lodges liable for any personal injury/death howsoever sustained where the owners and/or their employees have used reasonable skill and care; and/or where caused by the fault of the person(s) affected or any member(s) of their party (including inadequate supervision of children); and/or where caused by the fault of a third party, and/or where caused by an event that could not have been reasonably foreseen or avoided.

 Brown Rigg Policies

1. Smoking

1.1. Smoking or vaping is not permitted inside any of the buildings.

1.2. You are welcome to smoke outside and make use of our external ashtrays.

2. Pets

2.1. Bringing a pet to Brown Rigg, must be pre-agreed with us prior to arrival. Charges will apply.

2.2. We accept well behaved house trained dogs.

2.3. A maximum of 2 dogs per lodge or 1 dog per guest room are permitted onsite. This is at a cost of £20.00 per lodge per stay, or £5.00 per guest room per night.

 2.4. Any fouling must be collected, bagged, and disposed of in an exterior bin. We are happy to provide free bio-degradable dog bags on request.

 2.5. All dogs must be dried off and muddy paws wiped, before taking them into the Lodge. Please ask if you need a dog towel.

 2.6. Dogs are not permitted on any of the beds or furniture.

 2.7. Dogs are not to be left alone in a lodge at any time.

 2.8. Whilst at Brown Rigg, dogs must be kept on leads and under the control of a responsible adult at all times.

 2.9. If there is an incident onsite involving your dog, please note that you may be asked to leave the site immediately. If this happens all monies will be forfeited.

 2.10. Guests are responsible for any damage howsoever caused by their dog and liable to reimburse the owner for any replacement or repair thereby necessitated. We reserve the right to terminate the guest’s contract if the behaviour of their dog is considered unacceptable.

 

X
X